Skip to main content

DISCLOSURES - Cookies

DISCLOSURES


This site uses cookies, mostly through Google's Blogger policy.


Some lawyers stay up at night trying to ruin free society and create new rules. Therefore, here are the disclosures I must have that you probably won't read.

Interviews PT 1- Concrete and Specific


Interviews PT 1- Concrete and Specific

Concrete and Specific:
One of the key elements to mastering the interview process is knowing how to give Concrete and Specific Answers to every question that is asked. Consider the following example:
The interviewer is asking the same questions to 15 different candidates. Marvin who is looking for a trainer asks one question that he is more interested in than all the rest: “Tell me about a time you worked with another worker who was under preforming?”
Then 14 candidates come in with answers that sound something like this:
  • ” Once I worked with someone who was struggling in their sales stats. I gave her suggestions about how to profile for sales and ask open ended questions. She improved so dramatically within the two sessions we worked together that her supervisor emailed me a thank you note.”
Then candidate 15 comes in and is asked the same question with a very different answer:
  • “Last month, I worked with Rachel. She had worked four hours that day and only had one sale so far. Her position is to take incoming calls. The first thing I did was take some time to understand her struggle. I asked whether she was having more trouble identifying opportunities to sell or how to word them. She replied that both were equally troublesome to her. So I had her walk me through the call she had just gotten finished with. We reviewed the account together and I showed her the five places I always look on each call for clues. I also pointed out six sales possibilities that could have saved this customer money and time. We pulled up some previous calls and reviewed each account. I roll played with her to help her practice saying the information to me first, and help her tweak things to her style. Then we took some live calls together. The first set of calls I profiled with her and walked her through each account and what I saw and narrowed the best sale for that call. The next set of calls I had her walk me through each account. Then I sat back and let her work on her last set standing by to answer questions. Then I made a plan with her to check in at the end and see how she did. By the end of the day she had moved from a 2% sales rate, of sales per call with one sale, to a 15% sales rate with 9 sales. This was still below our goal, but much better than she had been doing. I checked in with her three times in the following 4 weeks and found she moved from a Month To Date of 12% to 19% to 23%. This is not a top performers data but well within our accepted range. I received a personal email from her supervisor thanking me for my work and letting me know that she was still preforming at the levels expected, and credited me with having provided her with the tools she needed.
NOW…
Which of these answers would the interviewer see as identifying the candidate he is looking for? Of course the second. But the first is the type of answer that most people give. Or they will throw out five examples, all on which are at that basic surface level. The concrete and specific answer technique means:
  1. You are giving specific answers. HOW did you help? WHICH open ended questions? WHICH employee, or if privacy is an issue give something. “I worked with someone from Tara’s team.” WHEN did you do this?” What screens did you look at with her? As much detail as you can without being a chatter box. Stick to details that pertain to the questions. The color of Rachel’s shirt doesn’t matter, unless you specifically used that to “build rapport” with her. Details are important. Use details that highlight something you feel is something you did well in that situation that had a direct positive result.
  2. You are giving concrete answers. “She had a low sales rate that day”, does not cut it. “She had a 2% sales rate that day with only one sale in her first four hours of her shift” is concrete. It nails down exactly what we are talking about here. It gives the interviewer, Marvin, a place to frame and understand the situation and relate it to situations either similar to ones he had, or similar to ones he might expect you’d be in.

Comments

Reading List








DISCLOSURES

DISCLOSURES

Some lawyers stay up at night trying to ruin free society and create new rules. Therefore, here are the disclosures I must have that you probably won't read.

Sign Up

Consider Supporting This Site: Become a Patron! Sign Up so you don't miss a post:

Special Delivery

* indicates required

View previous campaigns.

Powered by MailChimp

Darrell's Reading List


Here are some books I've been reading lately:
  • Hacker: The Outlaw Chronicles (here) by Ted Dekker (Author). The story of a young Hacker girl, who went on a wild adventure into the supernatural realm beyond trying to save her mom, but saved her self too in the process.
  • Saint: A Paradise Novel (here) by Ted Dekker (Author). He's an assassin, or is he? He finds a secret to his past that unlocks supernatural abilities, at a cost.
  • For a full list of all my book suggestions, see my Amazon Store.

Popular posts from this blog

The W Story Structure - 4 Sequence Story Structure

Out of everything I've ever read on story structure for fiction writing, the W-Story Structure makes the most sense to me. If you'd rather view these as Acts (3-Act or 4-Act) you can overlay that on this W and it still works.



Glen C. Strathy writes (in much more detail here) in his article, The W-Plot vs. The Dramatica Model of Story Structure. There are four sequences for most stories. Each of the four legs of the W is comprised of a sequence of events that lead the story along to it's natural conclusion.

Sequence 1: setting up the problem (creating tension)Sequence 2: recovering from the problem (new ideas, positive momentum)Sequence 3: deepening of the problemSequence 4: the resolution of the problem (new light or understanding)

Sequence 1: setting up the problem (creating tension)
The Inciting Event (the event that is at the heart of the reason this story happened) may have occurred before your story begins, and often does. In King Arthur: Legend of the Sword (2017), th…

Church Notes @Gatewaypeople

Church Notes @Gatewaypeople
03/09/2014
Church Survey from 7 years ago.

Overview

1. Exploring God. Attending Church but not saved yet. Fellowship
T-the cross divides here...

2. Beginning in God. Relationship.

3. Close to God. Discipleship.

4. God Centered. Lordship.

Mark 4

Seed fell on four groups.



Levels of Friendship

1. Don't talk
 - Its not works.
 - ?
 - Free Gift .

Grace

2. Became Friends

God's Word

3. Talk Often. Best Friends

Giving


4. Committed into death.





Note*
What if you take what you HATE to do and use it as a chance to do what you LOVE to do???



Friendship Lessons

Reflecting on friendship...

I've been making new friends the last 15 +/- months, learning about friendship again as a single adult (Widower)... I've seen a few lessons play out this year.

Keep  can your eyes open, friends can come from the most random unexpected places.Keep your heart open, people of different politics and even faith backgrounds can teach you more about love then some of your own tribe.Keep your heart protected, some that start out exciting may show they were never your real friend to begin with. Or at least, not a healthy friend you should keep around. Inner trust should be earned over time. Had to learn that with a few before I finally understood.Keep valuing your heart and soul and time above all else. If they don't value you, walk away.Keep your expectations in check, don't fall for someone's potential. I've watched friends make asinine decisions that either already turned out bad or are practically guaranteed to do so. Keep your opinion to…

Benefits Package of Heaven

Psalms 103, Benefits of God

As I ponder the benefits package of God, I'm forced to admit I haven't seen much of this play out in my life. It's been a collosal disappointment, frankly. 
Yet I accept my part. How many times did He tell me to do a thing, and I did not. Not to do a thing, and I did. Invest, save, move, he's constantly talking to those who will listen. Partnership. He will not do your job for you. 
If you're an author, he will inspire your book, he won't force you to sit and learn the craft and sit and write the book.
His Benefits take on a new meaning for me tonight, as I look them over more closely. 
Forgiveness: implies I first failed.
Healing: implies I was first sick or broken.
Redemption: implies destruction came upon me.
Mercies: imply He protected me from myself.
Renewed Youth: implies the youth was spent and gone first.
Our Daddy keeps his covenant. He has compassion for our pain, even and maybe especially when it's self inflicted.
I don't und…

Reflection Paper: Mere Christianity by C.S. Lewis

Reflections of Mere Christianity
This is a reflection paper of the text Mere Christianity (Lewis, 1952, 1980). The content was first delivered as radio broadcast material between 1942-1944 by Clive Staples “CS” Lewis. Lewis then gathered the materials and published them as three sperate works, later combining and editing the text that became Mere Christianity. With the mind of a scholar and the mouth of a layman, Lewis takes us through the various topics that affect our lives as Christians and provides practical break-downs of how we are to treat each topic, supplemented by a host of modern parallels and parables. He is careful not to take any position that is not laid solidly in the Word of God, leaving those positions that are controversial within the Church either without an opinion or a well-deserved analysis of each side. However, far from a dry treatment of theology, Lewis gives us a laugh through each turn as he cuts through the heady stuff for the “why behind” each discussion…

Archive

Show more

Other sites I follow: